Apple iPhone X

Apple iPhone X

iOS 12.0

I can't use one of my apps on my Apple iPhone X iOS 12.0

Cause 1 of 2: The app is damaged or hasn't been updated to the latest version

If you can't use one of your apps, the app may be faulty or it needs to be updated to the latest version.

Solution: Uninstall the app and install it again.

Step 1 of 11

Uninstall apps

Press and hold the required app until the icons start to jiggle.

Step 2 of 11

Uninstall apps

Press the delete icon.

Step 3 of 11

Uninstall apps

Press Delete.

Step 4 of 11

Uninstall apps

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Step 5 of 11

Uninstall apps without deleting app data

Press Settings.

Step 6 of 11

Uninstall apps without deleting app data

Press General.

Step 7 of 11

Uninstall apps without deleting app data

Press iPhone Storage.

Step 8 of 11

Uninstall apps without deleting app data

Press the required app.

Step 9 of 11

Uninstall apps without deleting app data

Press Offload App.

Step 10 of 11

Uninstall apps without deleting app data

Press Offload App.

Step 11 of 11

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

1 Uninstall apps

Press and hold the required app until the icons start to jiggle.
Press the delete icon.
Press Delete.
Slide your finger upwards starting from the bottom of the screen to return to the home screen.

2 Uninstall apps without deleting app data

Press Settings.
Press General.
Press iPhone Storage.
Press the required app.
Press Offload App.
Press Offload App.

3 Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.