Sony Xperia E4

Sony Xperia E4

I can't send and receive picture messages - Sony Xperia E4

Cause 1 of 5: There's an error at the receiving end

If you have problems sending picture messages to a specific recipient, the error might be at the receiving end.

Solution: Send a picture message to another recipient to check if the error is at the receiving end.

Step 1 of 14

Create picture message

Press the message icon.

Step 2 of 14

Create picture message

Press the new message icon.

Step 3 of 14

Select recipient

Key in the first letters of the required contact.
Matching contacts are displayed.
Press the required contact.
Repeat the procedure to add more recipients.

Step 4 of 14

Write the text

Press Write message.
Write the text for your picture message.

Step 5 of 14

Insert pictures, video clips and audio files

Press the attachment icon.
Select one of the following options:
Insert picture, go to 4a.
Insert video clip, go to 4b.
Insert audio file, go to 4c.

Step 6 of 14

4a - Insert picture

Press Add picture.
Go to the required folder.

Step 7 of 14

4a - Insert picture

Press the required picture.

Step 8 of 14

4b - Insert video clip

Press Add video.
Go to the required folder.

Step 9 of 14

4b - Insert video clip

Press the required video clip.

Step 10 of 14

4c - Insert audio file

Press Add sound.

Step 11 of 14

4c - Insert audio file

Press Walkman.
Go to the required folder.

Step 12 of 14

4c - Insert audio file

Press the required audio file.

Step 13 of 14

Send the picture message

Press Send when you've finished your picture message.

Step 14 of 14

Return to the home screen

Press the home icon to return to the home screen.

1 Create picture message

Press the message icon.
Press the new message icon.

2 Select recipient

Key in the first letters of the required contact.
Matching contacts are displayed.
Press the required contact.
Repeat the procedure to add more recipients.

3 Write the text

Press Write message.
Write the text for your picture message.

4 Insert pictures, video clips and audio files

Press the attachment icon.
Select one of the following options:
Insert picture, go to 4a.
Insert video clip, go to 4b.
Insert audio file, go to 4c.

5 4a - Insert picture

Press Add picture.
Go to the required folder.
Press the required picture.

6 4b - Insert video clip

Press Add video.
Go to the required folder.
Press the required video clip.

7 4c - Insert audio file

Press Add sound.
Press Walkman.
Go to the required folder.
Press the required audio file.

8 Send the picture message

Press Send when you've finished your picture message.

9 Return to the home screen

Press the home icon to return to the home screen.